Last Updated: May 21, 2026
Welcome to Sarah Resorts. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, booking services, accommodations, transportation services, and related platforms.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone / WhatsApp number
- Nationality or country of residence
- Passport or ID details (if required for booking verification)
- Payment and billing information
- Booking and reservation details
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Process reservations and bookings
- Provide accommodation and transportation services
- Communicate regarding your booking
- Send confirmations, invoices, and customer support responses
- Improve our website and customer experience
- Prevent fraud or unauthorized activity
- Comply with legal obligations
3. Payments and Security Deposits
For certain bookings, we may require:
- Advance payments
- Refundable security deposits
- Identity verification upon check-in
Payment information is processed securely through trusted payment providers. We do not store sensitive card details on our servers unless required by law or payment regulations.
4. Sharing of Information
We do not sell your personal information.
However, we may share your information with:
- Hotel and accommodation partners
- Transportation providers
- Payment processors
- Government authorities when legally required
- Service providers assisting with website operations or customer support
All third parties are expected to protect your information responsibly.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze traffic and usage patterns
- Enhance booking functionality
You may disable cookies through your browser settings, though some features of the website may not function properly.
6. Data Retention
We retain personal information only as long as necessary for:
- Booking management
- Legal compliance
- Financial and tax obligations
- Customer support and dispute resolution
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure.
However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.
10. Children’s Privacy
Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors without parental consent.
11. International Users
If you access our services from outside Saudi Arabia, you understand that your information may be transferred and processed in Saudi Arabia or other countries where our service providers operate.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised “Last Updated” date.
13. Contact Information
If you have any questions about this Privacy Policy or your personal data, please contact us:
Sarah Resorts
- Email: support@sarahresorts.com
- Phone / WhatsApp: +966 56 146 9422
- Location: AlUla, Saudi Arabia
14. Consent
By using our website and services, you consent to this Privacy Policy and agree to its terms.
